Performance Standards

GRS maintains a set of performance standards for clients:

• Respond to general enquiries by clients within 2 business days.
• Submit certification proposal within 5 business days.
• Issue draft audit reports within 10 business days of an assessment.
• Issue correct invoices within 10 business days of an assessment.
• Review all comments from GRS website and other public sources as well as from customers and address all complaints/differences of opinions/comments/feedback within 20 business days.
• Communicate independent report review outcomes to the lead auditor within 10 business days to ensure that the reports and findings support improvement in client organisations.
• Undertake prompt and respectful transfer of certification within 30 business days.

Our Strength:

Our approach is to unlock your business potential. We identify your critical business aspects, find areas of improvement (gaps) in the process and provide solutions to make your business process effective. This is done by our world-class experienced auditors. We want to see improvement every time we return to your business. Our internal evaluation process makes our audit delivery process for our clients highly regarded.

We spend adequate time-on-site and never shorten our duration. We allocate auditors with correct industrial codes and experience.

Service Delivery Model:

GRS certification service delivery model is tested and validated by subject matter experts. We engage internal auditors who have previous experience with auditing many other certification body’s across ANZ and Overseas. So we are confident about the service delivery model we offer.

Be Inspired!

Our engagement with the business will inspire you to explore your business more.

Speak to us by calling 1300 007 477 or certification@grscertification.com for further details about our expertise.