Request for Information

GRS is always open for welcoming feedback about all activities undertaking by its business. Whether you are internal or external interested parties, please download the attached ‘Request for Information’ form or send us an e-mail to: certification@grscertification.com or call us on 1300 007 477.

Complaints and Appeals

For any Appeal and Compliant please call us on 1300 007 477 or please complete the form below and e-mail us to ertification@grscertification.com.

Appeal and Complaint Request Form

Frequently Asked Questions 

Why organisations should be certified?

Certification to Quality Safety Environment (QSE) provides confidence in the organisation’s ability to meet its own QSE policy, including the commitment to comply with applicable legislation, and to continually improve its performance. It does not ensure that the organization is currently achieving optimal system performance.

Why should we be ISO 14001:2015 certified?

The purpose of ISO 14001:2015 is to provide organizations with a framework to protect the environment and respond to changing environmental conditions in balance with socio-economic needs. ISO 14001:2015 helps an organization achieve the intended outcomes of its environmental management system, which provide value for the environment, the organization itself and interested parties. Consistent with the organization’s environmental policy, the intended outcomes of an environmental management system include:
— enhancement of environmental performance;
— fulfilment of compliance obligations;
— achievement of environmental objectives

Why should we be ISO 9001:2015 certified?

ISO 9001:2015 specifies requirements for a quality management system when an organization: needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements; and aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

Why should we be ISO 45001:2018 certified?

ISO 45001:2018 provides a framework for the enterprises to implement an effective Occupational Health and Safety Management Systems (OHSMS). A safety management system enables company to identify hazards, assess risks and help business to take preventative measures to avoid accidents or incidents. The certification process also help business to achieve following aspects:

-Business can deliver confidence to employees about excellent health and safety practice

-Preventing incidents could save downtime, hence improve the productivity

-OHSMS can highlight the training requirements about critical safety areas and could help continually monitor health and safety performance.

Can ISO 9001:2015 Certification ensures quality of product/services?

It is important to recognize that ISO 9001 defines the requirements for an organization’s quality management system, not for its products and services. Certification to ISO 9001 should provide confidence in the organization’s ability to “consistently provide product that meets customer and applicable statutory and regulatory requirements”. It does not necessarily ensure that the organization will always achieve 100% product conformity, though this should of course be a permanent goal.

ISO 9001:2015 certification does not imply that the organization is providing a superior Product or service, or that the product or service itself is certified as meeting the requirements of an ISO (or any other) standard or specification.

Does Management Systems Certification (MSC) defines performance criteria?

MSC defines the requirements for an organization’s Quality, Safety and Environmental (QSE) management system, but does not define specific management system performance criteria.

Does ISO 14001:2015 means full regulatory environmental audits?

The ISO 14001:2015 certification process does not include a full regulatory compliance audit and cannot ensure that violations of legal requirements will never occur, though full legal compliance should always be the organization’s goal.

Does 14001:2015 can guarantee to prevent environmental incidents?

Certification to ISO 14001:2015 does not necessarily indicate that the organization will be able to prevent environmental accidents from occurring.

We are pleased to announce our capability to issue certificates in the following countries: Australia, New Zealand, Bangladesh, Fiji, PNG and Vanuatu.

Please see our contact section for office details and contact numbers.

To obtain a copy of our Scheme Regulation, please send us an E-mail to certification@grscertification.com or please give us a call 1300 007 477 to get a copy of our scheme regulation.

Currently we are providing certification services for the following schemes:

IAF Quality Management Systems (QMS) Scheme in accordance with ISO 9001:2015 Standard.

IAF Environmental Management Systems (EMS) Scheme in accordance with ISO 14001:2015 Standard.

IAF Occupational Health and Safety Management Systems (OHSMS) Scheme in accordance with ISO 45001:2018 Standard.